Customer Service Representative

Join our established, leading insurance network client is seeking a Customer Service Representative!

What You’ll Do:

• Respond to incoming calls and emails from clients regarding policies, billing, and general service inquiries; provide clear, timely, and professional assistance.

• Process policy changes, endorsements, and cancellations as requested by clients.

• Issue certificates of insurance and other policy-related documentation.

• Maintain accurate and up-to-date client records within the agency management system.

• Manage incoming and outgoing mail, faxes, and other correspondence.

• Assist with billing inquiries and payment processing as needed.

• Serve as a liaison between clients and insurance carriers to resolve service issues, billing discrepancies, and other concerns in a timely and professional manner.

What We’re Looking For:

• 2+ years of related experience (e.g., in insurance offices, carriers, agencies, brokers, or call centers).

• Active P&C insurance license required.

• Associate’s or Bachelor’s degree in a relevant field preferred.

• Strong verbal and written communication skills.

• Exceptional organizational abilities with strong attention to detail.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Positive attitude with a genuine passion for helping clients.

• Bilingual (English/Spanish) preferred.