Head of Office

Join our established, leading insurance network client is seeking an experienced Head of Office!

What You’ll Do:

• Lead, coach, and motivate Property & Casualty (P&C) sales teams across multiple offices to achieve production and retention goals.

• Develop and implement sales strategies, scripts, and performance standards; monitor KPIs, track sales activity, and provide ongoing performance feedback.

• Support producers with quoting, cross-selling, retention strategies, and referral source development.

• Identify new business opportunities and help drive community-based marketing initiatives.

• Oversee daily operations across all agency locations to ensure consistency, efficiency, and compliance.

• Work with management team to manage staffing needs, workflow, and resource allocation between offices.

• Ensure policies and procedures support office goals, including efficiency, headcount management, and performance execution.

• Maintain office standards, including cleanliness, organization, and professional presentation.

• Ensure adherence to company policies, underwriting guidelines, and regulatory requirements specific to Florida P&C insurance.

• Work with relatively new management team to ensure they are developing the skills necessary for future success.

• Recruit, onboard, and train new team members.

• Foster a positive, high-performance culture focused on accountability and customer service excellence.

• Conduct regular team meetings, training sessions, and performance reviews.

• Oversee customer service processes to ensure timely, accurate, and empathetic support; resolve escalated customer issues and maintain strong client relationships.

• Support retention efforts through proactive communication, renewal reviews, and coverage recommendations.

• Manage office budgets, expenses, and vendor relationships.

• Ensure compliance with Florida insurance regulations and agency licensing requirements.

• Maintain accurate records, reports, and documentation across all locations.

What We’re Looking For:

• 3+ years of experience in Property & Casualty insurance; active Florida 2‑20 license required.

• Prior experience in sales leadership, office management, or multi‑location oversight.

• Strong understanding of Florida P&C markets, carriers, and underwriting guidelines.

• Proven ability to coach teams, drive sales performance, and manage operations.

• Excellent communication, organizational, and problem‑solving skills.

• Proficiency with agency management systems and quoting platforms.

• A hands‑on leader who thrives in a fast‑paced, sales‑focused environment; ability to balance people leadership with operational discipline.

• A proactive problem‑solver who can navigate the complexities of Florida’s insurance landscape.

• A motivator who inspires teams to exceed goals and deliver exceptional customer experiences.