Client Success & Growth Manager

Join our client is a fast‑growing, fully remote professional talent and services company that helps businesses scale smarter by building high‑performing, globally distributed teams, with a strong focus on accountability, culture, and measurable impact as a Client Success & Growth Manager!

What You’ll Do:

• Serve as the primary relationship owner for expansion‑ready and multi‑account clients.

• Build trust and loyalty through proactive communication, check‑ins, and quarterly business reviews (QBRs).

• Identify and mitigate churn risks early, resolving escalations with speed and professionalism.

• Drive revenue growth by surfacing upsell, cross‑sell, and referral opportunities.

• Lead strategic conversations that tie services directly to client outcomes and ROI.

• Maintain a consistent operating cadence including client health reporting, growth updates, and case study development.

• Apply strong strategic thinking and problem‑solving skills to both day‑to‑day issues and complex client needs.

What We’re Looking For:

• Proven experience in client success, account management, or growth‑focused roles.

• Exceptional communication skills and a track record of building long‑term client relationships.

• Strong ownership mindset with high attention to detail and follow‑through.

• Hustle, resilience, and comfort operating in a fast‑paced, performance‑driven environment.

• Strategic, solutions‑oriented problem solver who can execute with precision.

• U.S.-based with reliable internet and a professional home workspace.

• Industry experience a plus, but not required.

Benefits:

• Health insurance with company contribution.

• Paid time off and holidays.

• Fully remote flexibility.