Claims Manager

Join our Super-Regional, Tampa Based Carrier Client who is a committed to delivering fair, timely, and compliant claims solutions, with a strong focus on operational excellence, catastrophe readiness, and superior service for policyholders as a Claims Manager! 

What You’ll Do:

• Lead, coach, and develop Claims Examiners and external partners to ensure quality outcomes and consistent performance.

• Oversee daily claims operations, workloads, and productivity while ensuring compliance with internal guidelines and regulatory standards.

• Conduct file reviews, reserve audits, and case evaluations to maintain financial integrity.

• Provide settlement authority and technical guidance on complex, high‑severity, or litigated claims.

• Resolve escalated coverage disputes and represent the organization in mediations, legal proceedings, and large‑loss reviews.

• Analyze operational trends, identify improvement opportunities, and present insights to senior leadership.

• Collaborate with Underwriting, Finance, Legal, HR, and other teams to support claim efficiency and policyholder experience.

• Contribute to catastrophe planning and lead response efforts during major events.

• Support systems testing, policy development, process optimization, and departmental initiatives.

• Ensure staff licensing, compliance, performance reviews, and ongoing professional development.

What We’re Looking For:

• Bachelor’s degree preferred or equivalent combination of education and relevant experience.

• Active state adjuster licensing required; multi‑state licensing may be necessary.

• 3+ years of experience supervising personal or commercial property claims teams.

• Strong technical expertise in property claims, policy interpretation, and settlement practices.

• Proven leadership and coaching skills with the ability to drive performance and accountability.

• Excellent communication, negotiation, and cross‑functional collaboration skills.

• Analytical, organized, and results‑driven, with the ability to thrive in a fast‑paced environment

• Proficiency with Microsoft Office and claims management systems.

• Willingness to travel occasionally for field leadership or catastrophe response.